Terms and Conditions
Effective Date: 26/04/25
Welcome to HUGS Nursing and Support
("we," "us," "our"). By accessing and using our services, including this website
, you agree to be bound by the following terms and conditions. Please read them carefully.
If you do not agree with any part of these terms, you must not use our services.
1. Scope of Services
HUGS Nursing and Support
provides nurse-led disability support services to NDIS participants.
Our services are delivered in accordance with the NDIS Practice Standards, the NDIS Code of Conduct, and relevant Australian laws and regulations.
Services offered include, but are not limited to:
Clinical and high-intensity nursing careMental health recovery and behavioural supportDaily living assistanceCapacity-building supportsTelehealth and health educationCommunity participation assistance
All services are delivered based on individual service agreements and tailored to each participant’s needs and goals.
2. Eligibility
You must be an eligible NDIS participant (self-managed, plan-managed, or agency-managed) or an authorised representative to access our services.
We reserve the right to assess suitability before entering into any service agreement.
3. Service Agreements
Before commencing services, a Service Agreement will be provided outlining:
Services to be deliveredAssociated fees and chargesResponsibilities of both partiesCancellation policiesComplaint and feedback procedures
Both parties must agree and sign the Service Agreement prior to service delivery.
4. Fees and Charges
All fees are in accordance with the NDIS Price Guide (subject to updates) and will be outlined in your Service Agreement.
Where applicable, you may be responsible for any co-payments or costs not covered by your NDIS plan.
Invoices are issued according to the terms specified in your Service Agreement.
5. Cancellation Policy
We require at least 24 hours’ notice if you need to cancel or reschedule an appointment.
If sufficient notice is not provided, a cancellation fee may apply, in line with the NDIS Pricing Arrangements and Price Limits.
6. Confidentiality and Privacy
We are committed to protecting your privacy.
All personal and sensitive information is collected, stored, and managed in accordance with the
Privacy Act 1988 (Cth)
, the
Australian Privacy Principles (APPs)
, and
NDIS Practice Standards
.
Please refer to our
Privacy Policy
for more details.
7. Complaints and Feedback
Your feedback is valued and helps us improve.
If you are unhappy with any aspect of our service, you have the right to make a complaint without fear of retribution.
Complaints can be made directly to us or to the NDIS Quality and Safeguards Commission:
Website: www.ndiscommission.gov.auPhone: 1800 035 544
We aim to resolve all complaints fairly, respectfully, and promptly.
8. Participant Responsibilities
Participants (or their representatives) agree to:
Provide accurate and complete informationCommunicate changes that may affect service deliveryTreat HUGS Nursing and Support staff with respect and dignityComply with reasonable directions during service delivery to ensure safety
9. Changes to Services
We reserve the right to vary, suspend, or discontinue services if:
The participant’s needs changeThere is a health and safety riskFunding arrangements changeCircumstances beyond our control occur
Where possible, reasonable notice will be provided in advance.
10. Website Use
By accessing our website, you agree not to:
Use it for any unlawful or harmful purposeInfringe on any intellectual property rightsDistribute viruses or malware
All content on this website, including logos, text, graphics, and images, is owned by or licensed to
HUGS Nursing and Support
and must not be reproduced without permission.
11. Limitation of Liability
To the maximum extent permitted by law,
HUGS Nursing and Support
disclaims all liability for any loss, damage, or injury arising from:
Use or inability to use our services or websiteDelays, disruptions, or failures beyond our reasonable control
Our services come with guarantees under the Australian Consumer Law that cannot be excluded.
12. Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia.
Any disputes will be resolved under the jurisdiction of the courts of Queensland.
Contact Us
For any questions about these Terms and Conditions, please contact:
HUGS Nursing and Support
Phone: 0483 988 653
Email:
Website:
Postal Address: 361 Lennox St, Maryborough, QLD 4650