Privacy Policy
Effective Date:
26/04/25
Introduction
HUGS Nursing and Support
("we," "us," "our") respects your right to privacy and is committed to protecting the personal and sensitive information we collect. We comply with the
Privacy Act 1988 (Cth)
, the
Australian Privacy Principles (APPs)
, and the
NDIS (Quality and Safeguards) Commission
requirements.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website
, services, and communications.
What Information We Collect
We may collect personal and sensitive information, including but not limited to:
NameAddressDate of birthContact details (email, phone number)NDIS participant informationHealth and medical informationEmergency contact detailsService and support requirementsFeedback and complaints
We only collect information that is reasonably necessary to deliver our services and meet our legal obligations.
How We Collect Your Information
We may collect information when you:
Contact us via phone, email, website, or social mediaEngage us to deliver servicesProvide feedback or lodge a complaintAttend an appointment or eventComplete forms or assessments
We will always collect personal information directly from you unless it is unreasonable or impracticable to do so. In some cases, information may be collected from your family members, guardians, support coordinators, or other authorised representatives.
How We Use Your Information
We use your information to:
Deliver and manage NDIS and nursing servicesAssess eligibility and suitability for servicesCommunicate with you regarding servicesManage our internal operations and reportingMeet our legal and regulatory obligationsImprove the quality and safety of our services
We will not use your personal information for direct marketing purposes without your consent.
Disclosure of Your Information
We may disclose your information to:
Authorised representatives (e.g., family, guardian)Medical professionals or emergency services (when required)The NDIS Commission or NDIA as part of our regulatory requirementsContractors or service providers assisting us in service delivery (bound by confidentiality agreements)Government agencies as required by law
We will not sell or trade your information to third parties.
Storage and Security of Information
We take reasonable steps to protect your personal and sensitive information from misuse, loss, unauthorised access, modification, or disclosure.
Information is stored securely in electronic and physical formats, with access restricted to authorised personnel only. When no longer required, information is securely destroyed or de-identified in accordance with Australian law.
Access to and Correction of Your Information
You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate, incomplete, or out-of-date.
To request access or correction, please contact us using the details below. We may need to verify your identity before providing access.
Complaints
If you believe we have breached your privacy rights, you may contact us to lodge a complaint. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you can lodge a complaint with:
The Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.auThe NDIS Quality and Safeguards Commission – www.ndiscommission.gov.au
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
Contact Us
For any questions, concerns, access or correction requests, or complaints regarding your privacy, please contact:
HUGS Nursing and Support
Phone: 0483 988 653
Email:
Website:
Postal Address: 361 Lennox St, Maryborough, QLD 4650